Log inWe at Gladylab are committed to providing you with the best quality skincare products and services. However, we understand that there may be circumstances where a refund or return is necessary. Please read the following policy carefully to understand your options:
Returns
Eligibility for Returns
- Unused Products: We accept returns on unused products within 30 days from the date of purchase.
- Damaged or Defective Products: If you receive a damaged or defective item, please contact us within 48 hours of delivery to be eligible for a return or exchange.
Non-Returnable Items
- Opened or Used Products: For health and safety reasons, we cannot accept returns on opened or used skincare items unless they are damaged or defective upon arrival.
How to Initiate a Return
To initiate a return, please follow these steps:
- Contact our customer support team at Contact Us to notify us of your intent to return.
- Provide your order number and details about the product you wish to return.
- Follow the instructions provided by our team for return shipping.
Refunds
- Refund Processing: Once we receive your returned item, our team will inspect it and notify you about the status of your refund.
- Refund Method: Refunds will be issued to the original payment method used during the purchase.
- Timing: Please allow 5-7 business days for the refund to reflect in your account, depending on your payment method and financial institution.
Cancellations
Order Cancellation
- Timeframe: You can cancel your order within 24 hours of purchase.
- Contact Us: To cancel an order, please contact our customer support team immediately at [insert contact details].
Need help?
Contact us at sales@gladylab.com for questions related to refunds and returns.
